CUSTOMERS
Testimonials
“My fixed operations manager and I always believed in the value of performing vehicle inspections and we were proud to be one of Ford’s top performers. When we saw the MPi system we realized that there was the potential to improve our existing processes. We believed that MPi could automate our paper processes and give us the means to better track and manage our performance. This has proven to be true. We started with the system in late 2005 and have seen our upsell per inspection jump into MPi’s “World Class“ performance range. We have also seen a reduction in our “service policy“ expense due to the professional, consistent and understandable service estimate that we provide our customers with the MPi system. Now we can provide a document to our customer that really explains the work performed and additional items that need attention. The MPi system works because it provides a benefit to the technician, the advisor and most importantly the customer. I believe our results are due to the management tools the MPi system provides and the tremendous level of execution by my staff.“
Kip Killmon | Dealer Principal
Tysons Ford | Vienna, VA
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"MPi has the best cutting edge diagnostic tool on the market today that I have seen in 20 years of doing business. It has allowed my technicians to navigate through SI information with ease. The ARGIS 'Know Your Vehicle'
report has been very well received by our customers and has resulted in
a substantial increase in our customer pay labor and parts sales."
Terry Zito | Parts and Services Director
Jimmie Johnson Chevrolet | San Diego, CA |
“In 5 weeks after the ARGIS™ installation we had 5 record weeks in a row. We went from doing 8% inspections to doing over 85% inspections. And while our RO count didn’t increase, the dollar per RO did increase. In addition, not only did we have our 5 record weeks, business in our area was declining while mine was going the other way.”
Paul Rubin | Dealer
Co-Chair of National General Motor Dealer Council
White Bear Lake Pontiac, GMC and Hyundai | St. Paul-Minneapolis, MN
“Since our January 2006 installation, our inspection penetration has increased from 82% to 93% and the customer pay upsell has shot up from a gross monthly figure of $14,000 to over $100,000. We couldn’t be happier. At first I wasn’t sure if my technicians would buy into it. I had five of my techs sit in on a demo and at the end one of them commented that he was going to make more money. The other technicians started to get excited and right there I had their buy in. Five of my toughest guys viewed the demonstration and they could immediately see how the system could increase our productivity and profitability.“
Robert Cozatt | Parts & Service Director
Denny Hecker’s Stillwater Ford Lincoln-Mercury | Stillwater, MN
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